CARDS ON THE TABLE Zodiac App

Customer Support & Help Center

Official Support Page Location and Authority

This Support Policy and contact framework applies exclusively to the Cards On The Table Zodiac App and any related services operated by Casey Staton (collectively, the "Application"). Casey Staton is hereby referred to as the "Service Provider". The definitive, official, and most current version of our contact protocols is hosted publicly by the Service Provider at: cardsonthetabledatinggame.com.

How to Contact Us

We are dedicated to ensuring your relationship diagnostic experience is smooth, secure, and helpful. If you encounter any technical difficulties, have billing questions, or need assistance regarding your account layout, you can reach out directly to our global support team.

Support Email:

cardsonthetabledatinggame@gmail.com

Standard Response Window:

24–72 Hours

To help us resolve your issue quickly, please include your registered profile name, device model, and a detailed description of the event when submitting an email inquiry.

Common Support & Troubleshooting Categories

Before contacting us, you may find an immediate solution to your issue below:

1. Online Matchmaking & Private Tables

Expired Invites:

If an online invitation link expires before your partner can join, simply generate a new code from the dashboard. Expired links prevent active connection setups but do not delete any existing account history.

Gameplay Timers:

The application utilizes synchronized 90-second automated response countdown timers to maintain an active, respectful match flow. If a table round expires due to your partner's network absence, the specific round will apply a skip mechanism or close due to inactivity.

2. Billing, Subscriptions & Premium Entitlements

Restoring Access:

If you upgrade devices or log back into your profile and premium content is locked, use the

"Restore purchases"

button located in the Full Game or Platinum settings panel.

Verification Latency:

Premium cloud access relies on accurate secure server verification pathways powered by RevenueCat. Ensure you are signed into the exact Apple Account used to authorize the original transaction.

Cancellations:

Deleting your online profile or removing the app from your mobile device does not automatically halt Apple Account billing triggers. All active Platinum subscriptions must be managed directly inside your

iPhone Settings → your Apple Account → Subscriptions

panel.

3. Account Deletion & History Preservation

Profile Redaction:

Selecting Account → Delete my account

permanently strips your authentication credentials, chosen avatar, and zodiac sign indicators from our matchmaking pool databases.

Historical Data Behavior:

To preserve the historic gameplay context of your active connections, any text choices or written answers previously transmitted to a consenting match partner remain visible inside their private dashboard view even after your personal profile data is scrubbed.

4. Safety Reporting & Moderation Claims

Community Standards:

Our matchmaking infrastructure is explicitly engineered to enforce absolute non-discrimination and safety for all participants. Any form of discriminatory identity abuse or hate speech will result in immediate termination.

In-App Controls:

Users maintain the autonomous right to block a participant or instantly close a private card table using dashboard safety nodes. Unresolved community concerns can be escalated directly to our email help desk.

Privacy & Data Usage Note: All customer correspondence, diagnostic text fields, and attached support screenshots are processed strictly in accordance with the official Cards On The Table Zodiac App Privacy Policy to maintain device security and fulfill your administrative request.

Support Contact: cardsonthetabledatinggame@gmail.com

Effective Date: 2026-10-16